Returns and exchanges
We always strive for you to be completely satisfied with your purchase from us. When shopping at Garphyttan, you always have the opportunity to change your mind within 90 days from receiving your product. This means you have a full three months from the delivery of your order to initiate your return. Our aim is for you to be entirely content with your purchase, and our generous return policy provides you ample time to consider your choice.
If you wish to return item(s), please contact our customer service to receive a return label and a trading invoice to be included with the return. Please inform customer service of the item(s) you wish to return. Customer service can be reached at:
You will receive a new return label and a trading invoice, both of which should be printed out and attached to the package you're returning. The trading invoice should be printed in three copies and attached to the package (preferably in a plastic sleeve if available). Then, please drop off the package at the nearest PostNord or DHL service point.
In connection with an approved return, you will be charged 59 kr for return costs. Please note that any shipping costs associated with your order will not be refunded.
You cannot use your right of withdrawal by failing to pick up an order that has been shipped and is ready for pick-up at the designated collection point. Unclaimed packages will be subject to a fee of 300 kr.
If you wish to exchange an item, for example, because of the wrong size, you simply return the item that is incorrect according to the instructions above. To return, please contact customer service to receive the correct return documents. Then, place a new order for the item in the size you want to exchange for. Any shipping costs associated with the previous purchase will not be refunded.
If you are unsure about which size to choose, please contact our customer service for guidance, and we will assist you! Our experts are ready to provide the best advice!
On each product page, we provide information about any size variations as well as details about the fit and the background behind its design. We've meticulously measured all our products and their sizes, summarizing this information under the 'Size Guide' on each product's page. To find the right size, a useful tip is to measure a favorite garment of a similar type that you already have at home and compare these measurements with the table provided. Also, don't miss out on the reviews, where you can glean tips and insights from other customers.
We can also recommend our Find Your Size guide. There, you can find four models who tell you what sizes they use in the different products you can find at Garphyttan.
Important Information About Returns
If a returned item has been used and tested to a greater extent than necessary to determine its properties and function, Garphyttan Original AB reserves the right to deduct a depreciation that may amount to the full price of the product.
Unless the agreement is exempt from the right of withdrawal, the buyer may withdraw from the purchase of the item in accordance with the right of withdrawal law. The buyer must notify the seller of the use of the right of withdrawal within 90 days from the start of the deadline. The deadline includes all calendar days. If the deadline falls on a Saturday, holiday, or public holiday, the deadline is extended to the nearest business day.
The withdrawal period is considered to be complied with if the notice is sent before the expiry of the period. The buyer has the burden of proof that the right of withdrawal has been exercised, and therefore, the notification should be made in writing (withdrawal form, email, or letter).
The withdrawal period starts to run:
For the purchase of individual items, the withdrawal period will start from the day after the item(s) are received.
If a subscription is sold, or if the agreement involves regular delivery of identical items, the period runs from the day after the first shipment is received.
If the purchase consists of several deliveries, the withdrawal period runs from the day after the last delivery is received.
The withdrawal period is extended to 12 months after the expiry of the original period if the seller does not inform the buyer before the conclusion of the agreement that there is a right of withdrawal and a standardized withdrawal form. The same applies if there is a lack of information about terms, deadlines, and procedures for using the right of withdrawal. If the trader provides the information during these 12 months, the withdrawal period still expires 14 days after the day the buyer received the information.
When exercising the right of withdrawal, the item must be returned to the seller without undue delay and no later than 14 days from the date of notification of the use of the right of withdrawal. The buyer covers the direct costs of returning the item, unless otherwise agreed or the seller has failed to inform the buyer that the buyer is to bear the return costs. The seller cannot charge a fee for the buyer's use of the right of withdrawal.
The buyer can try or test the item in a reasonable manner to determine its nature, properties, and function without the right of withdrawal being forfeited. If the testing or testing of the item goes beyond what is reasonable and necessary, the buyer may be liable for any reduced value of the item.
As soon as your return has been processed and approved, we will initiate your refund, which always occurs in the same way as the original payment. You will be refunded for the costs of the returned items, minus a return fee of 59 kr. Please note that any shipping costs associated with your order will not be refunded, and if your order was eligible for free shipping, and a return results in the total price of the order falling below the free shipping threshold, shipping costs for the item you keep will be deducted. If you have paid with Klarna, Klarna will adjust or cancel your invoice.
If you have already paid your invoice, the money will be refunded to the account from which it was deducted. We recommend that you always pause your invoice in the Klarna app (iOS/Android) when returning or exchanging, so that the due date is not exceeded!