Frequently asked questions
Here you'll find the answers to the most common questions we receive. If you don't find what you are looking for, please reach out to us!
Shipping and delivery
How long is the delivery time?
Your order is normally shipped within 2-5 working days. Read more about shipping and delivery here.
How do you ship my order?
Your order is shipped with UPS!
Can I track my order?Once your order is shipped, you will receive shipping updates from the selected carrier.
Can I cancel my order?
Unfortunately, we cannot guarantee that we will have the possibility to cancel an order that has already been placed. Should you wish to cancel your order, we recommend that you contact our customer service as soon as possible!
I have a discount code. How do I use it?
To activate your discount code, click on "Have a promo code?" when in the checkout. Then simply fill in the code and press "Add" and the discount code should be activated.
Can I change the delivery address?Klarna makes an automatic risk assessment when you enter your social security number at the checkout. Is is this that determines wheter you can choose a different delivery address than the one that you are registered at.
Returns & exchanges
How long is your return policy?
We offer you a 30-day return window, starting from the day you received your shipment.
How do I return an item?
If you wish to make a return, please contact our customer service. They will send you a return slip and a trading invoice, which must be attached to the return. Please inform customer service of which item(s) you wish to return. Customer service can be reached at:
Phone: +46 10-551 55 82 (Mon-fri 9:00-15:00)
How do I make an exchange?
In order to make an exchange, you will need to follow the above instructions. Afterwards, place a new order for the item you wish to exchange your item with. You will then receive a refund for the first order. If you have paid using Klarna invoice, the payment will be adjusted by Klarna.
Read more about returns and exchanges here.
What happens if I return one or two items from a "3 for 2" offer? What happens if I return one or two items from a "3 for 2" offer? If you choose to return one or more products purchased as part of a "3 for 2" offer, the offer will no longer apply. A refund will be processed for the returned item or items based on the actual price of those individual products. If you paid with an invoice through Klarna, it will be adjusted accordingly. Afterward, the full price for the remaining products will be charged in accordance with our current pricing terms.
Where are your clothes manufactured?Our main production locations are Portugal and Bangladesh, and we are continuously investigating and looking into other production locations in both Asia and Europe. Our ambition is to always be at the forefront regarding material selection, production technology and the fact that all production locations are certified in accordance with BSCI (The Business Social Compliance Initiative). BSCI is a European business-driven cooperation, a so called "code of conduct", for businesses who wish to improve the working conditions in the global supply chain. It concentrates on working conditions and the code of conduct, but BSCI also contains rules for environmental considerations regarding water, air and chemicals.
How should I treat and/or impregnate the clothes?By caring for your outdoor clothing, you will both extend its lifespan while also maintaining its original functionality. Our normal CP/PES fabrics are prime-impregnated with a liquid base that is Oeke-Tex certified, and is naturally water-repellent. To contonuously maintain and improve the water-repellent properties, we recommend treating the clothes with our Original Wax. If you're not sure which garments that can be treated with our wax, please read the product description for the product in question. We also have a selected range of clothing care products from the Swedish company OrganoTex.
We have written a guide that delves deeply into why and how to wax your outdoor clothing, which you can find here!
How is your fit?On each individual product page, you can read whether a product deviates from the classic sizes. You can also see more about the fit of the garment and the idea behind it. We have also taken exact measurements of all products and their sizes. This is summarized on each product's page under "size guide". If you want to find out what size you should choose, a tip is to measure a favorite garment you have at home and the compare it to the measurements in the table. Don't forget to look through the reviews, there you can find tips and thoughts from other customers!
Are you still unsure as to which size you should choose? Contact our customer service; we’re happy to help! Our product experts are ready to give you the best advice!
Phone: +46 10-551 55 82 (Mon-fri 9-15)
I'd like to collaborate with you, how do I go about it?Cool! We appreciate all kinds of requests regarding different cooperations. Send an email to firstname.lastname@example.org and tell us more!
Do you offer branded products?Yes, we do! Does your company need new work clothes? As a company, we offer you the opportunity to print or embroider your company logo or other desired symbol or advertisement on your new garments. Printing promotional motifs or a logo on company clothing is an excellent marketing option that helps increase awerness of your brand.
We can help with everything from embroidery and printing to fully customized solutions for your company's workwear. Contact our customer service for advice an a price quote!
Phone: +46 10-551 55 82 (Mon-fri 9-15)
Help! I forgot my login details and can't access my account!If you have forgotten or don’t have a password, click on “Forgotten your password?”. If you have placed an order, an account has automatically been created for you. Should you have other problems with your account, you can contact our customer service and they will help you!