Returns and exchanges

Right of withdrawal and exchange

Our aim is for you to be completely satisfied with the product(s) you buy from us. If you order via the website, you have the right to cancel your purchase within 90 days after you have received your order.

• We have a 90-day return policy, which means you have 90 days from the date on which your order is delivered to you to return your order.
• The product must be unused and in the same condition as when you received it.
• The product must also be in the original packaging with the tags and labels still attached.

If a returned item has been used to a greater extent than was necessary to determine its properties and function, we are entitled to deduct the value reduction on the item which may amount to the full price of the item.

Return packages are sent to: Garphyttan Original AB, Enbärsvägen 18, 735 37 Surahammar, Sweden.

Returns

If you would like to return items, please contact our customer service to receive a return label and commercial invoice that must be attached to the return parcel. Additionally, please inform customer service about which item(s) you want to return. You will receive a new return label and a commercial invoice, both of which should be printed out and attached to the outside of the return parcel. The commercial invoice must be printed in three copies, which should be attached to the parcel (preferably in an adhesive pouch, if you have this available). Contact your local DHL Express Office and have them pick up your return by providing them with the waybill number found on the return label. 

Email: garphyttan@smoothservice.se

In connection with an approved return, a return fee of $5.9 will be deducted from the refund amount.

You cannot use your right of withdrawal by failing to pick up an order that has been sent to you and is ready for collection at a pick-up point. For uncollected packages, you will be charged a fee of $30.

Exchanges

If you want to exchange an item – because it is the wrong size, for example – you can easily return the incorrect item. To return, please contact customer service to receive the correct return documents. Afterwards, make a new order with the size you wish to exchange to. Any shipping costs related to the previous purchase will not be refunded. 

Refund

As soon as your return has been processed and approved, we will initiate your refund, which always happens in the same way as the original payment. You will be refunded the cost of the returned items, with a deduction for a return handling fee of $5.9. Please note that any shipping costs related to your order will not be refunded, and if your order was eligible for free shipping and a return reduces the total order amount below the free shipping threshold, shipping fees for the item(s) you keep will be deducted.

If you paid with Klarna, Klarna will adjust/cancel your invoice. If you have already paid your invoice, the money will be refunded to the account it was charged from. We recommend that you always pause your invoice in the Klarna app (iOS/Android) when making a return/exchange so that the due date is not missed.

Complaints

As a consumer, you are legally entitled to right of complaint for up to three years after the purchase, but within a reasonable period of time at least two months after an error is detected. The right of complaint relates to errors that can be attributed to the production of the product and thus does not apply to normal wear or aging of the product. Please contact us before the complaint for faster handling of the case.

We will pay the return shipping on a complaint or error handling provided that you use our preprinted return address label. Goods that are returned for postage or collections are not triggered by us. In the event of a dispute, we follow the Swedish National Board for Consumer Complaints’ decision.

Transport damage must be reported within a reasonable time. If you find that the goods have been damaged in transit upon receipt, this should be stated on the consignment note when you send out the shipment.

In the event of a complaint, please contact our customer service:

Email: garphyttan@smoothservice.se

Uncollected packages
We reserve the right to charge you $30 for packages that is not picked up to cover our costs.